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FREQUENTLY ASKED QUESTIONS

What is new in the enhanced Taxnet Pro?

The enhanced Taxnet Pro is part of the ongoing natural evolution of Taxnet Pro as we continue to respond to our customer's feedback and take advantage of the latest technology.  It is similar to the current version of Taxnet Pro while bringing important enhancements to allow for greater efficiency and productivity.  A few of the areas that have been enhanced are Searching, Cross References and Foldering.

When will I gain access to the enhanced Taxnet Pro?

You will be receiving an email which notifies you when your firm is set to begin the transition to the enhanced Taxnet Pro.

When will I lose access to the current version of Taxnet Pro?

At the end of your transition period you will no longer be able to access the current platform.

Will I receive training on the enhanced Taxnet Pro?

Training is available to all users of Taxnet Pro, which will be communicated to you via email.  In addition to this there will be training material available which will enable you to take full advantage of the enhanced Taxnet Pro.  

Is there an additional cost to use the enhanced Taxnet Pro?

There is no additional cost to using the enhanced Taxnet Pro, it is part of our commitment to continual development.  Tax does not stand still, neither does Taxnet Pro.

What will happen on the day that I gain access to the enhanced Taxnet Pro?

On that day and going forward during your transition period each time you log into the legacy Taxnet Pro you will be asked if you wish to use the enhanced Taxnet Pro.  When you are taken to the enhanced Taxnet Pro login screen, it is recommended that you bookmark the page.  From that point forward, you can go directly to the enhanced Taxnet Pro.  

Will I need a new registration ID?

As an existing customer, you will be automatically given access to the enhanced Taxnet Pro; no registration is necessary.

Do I need to create a new username and password?

If you used the save your username and password functionality on the current version of the Taxnet Pro login page, this information will be pre-populated in the respective fields in the enhanced Taxnet Pro.

will my existing Preferences, Saved Searches (alerts), and foldered documents be available on the enhanced Taxnet Pro?

Yes, these will be available to you on the enhanced Taxnet Pro.  During your transition period, upon logging in to the enhanced Taxnet Pro, you will be asked if you wish to have these items copied over.  These items can only be copied over once.  After that time, any changes which are made on the current version of Taxnet Pro will not be carried forward to the enhanced Taxnet Pro.  

Will my subscription change on the enhanced Taxnet Pro?

No, your subscription will be the same, with access to the same content on the enhanced Taxnet Pro as that of the current platform.

Will I have access to the same content on the enhanced Taxnet Pro?

Yes the same content is available as per your subscription on the enhanced Taxnet Pro as that of the current version.

Will the enhanced Taxnet Pro be more up to date?

The current version of Taxnet Pro and enhanced Taxnet Pro are synchronized with the latest information appearing on both sites.

What is happening with the current platform?

Once all customers have been transitioned to the enhanced Taxnet Pro, the current platform will no longer be available for use.